Work From Home Telephonic Health Coach-338221
Description
The Health Coach Specialist is responsible for delivering prevention/lifestyle intervention services focusing on nutrition, physical activity, weight management and reduction of risk for chronic disease using behavior modification and coaching techniques via one-on-one telephonic counseling to high and moderate risk clientele.
KEY RESPONSIBILITIES:
· Be able to assist clients in creating a health Vision and SMART goals for their Health & Wellness program
· Document per standards set in the goals, interventions and outcomes in the CarePlanner database.
· Participate in weekly meetings and monthly in-service trainings.
· Create and present Teleseminars to clientele
· Demonstrate an ability to deliver effective telephonic coaching in a manner that promotes behavior change.
· Appropriately adapt telephonic coaching and education methods to accommodate the unique physical, psychosocial, cultural, age-specific needs of each clientele served.
· Maintain and report accurate, timely and appropriate outcomes data in the CarePlanner database.
· Maintain availability for coaching in Microsoft Outlook Calendar.
· Demonstrate established customer service behaviors and standards. Treat all clients with courtesy, dignity, respect and professionalism.
**Position requires some evening and/or weekend hours. This is a Monday - Thursday work schedule (4, 10 hour days). Must be able to work evening hours until 9:00 PM or 10:00 PM Central; two to three times/shifts a week. **
United Healthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
When you work with United Healthcare, what you do matters. It's that simple…and it's that challenging.
In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
Qualifications
Bachelor's degree required; preferably in nursing, health education, nutrition, exercise physiology or closely related field.
Certification in a nationally recognized coaching program or must complete certification by the end of the first year of employment.
Minimum two years of experience required in direct education and/or coaching with individuals for disease prevention, health promotion and behavior change.
Proficient in Word, Excel, Internet & Outlook
Must demonstrate insight into human behavior and have the ability to communicate and interact with individuals at varying levels of skill and education preparation.
Current knowledge of disease prevention (cardiovascular and diabetes) and basic understanding of exercise principles, nutrition and weight management.
Must stay abreast of current health promotion, disease prevention, and community development trends for proper delivery of services.
Upbeat and compassionate personality willing to teach, learn and be open to new and innovative ways of delivering prevention lifestyle intervention services.
Demonstrates commitment to continuing professional development
Flexible, open to new ideas, and willing to take on new responsibilities
Prioritizes and organizes own work to meet deadlines
Bi-lingual in Spanish is preferred
WORKING CONDITIONS:
Telecommuting position - must be able to set up and maintain professional working environment within home office
Must have access to high-speed Internet (provided by the company)
Position requires some evening and/or weekend hours
Must be able to work effectively unsupervised
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
CLICK HERE To Apply
October 25, 2010
Work At Home Mystery Shopper
Mystery Shoppers Needed - All US & Canada
Company: Market Force Information
Location: AL AK AR AZ CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NJ NM NY NH NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY PR AB BC MB NB NL NS NT NU ON PE QC SK YT
Date Listed: Oct 22, 2010
Description:
Market Force Information is an industry leading provider of customer intelligence and customer experience services and solutions. We are looking for serious independent contractors who are dedicated to quality and professionalism to become part of our Shopper Force to help us meet the needs of all of our nationally recognized clients.
Market Force is a self-assign company and offers a helpful Shopper Website that lists all shops/audits that are available in your area. Our schedulers only work on a few selected assignments so dont wait for them to call, you should go to our Shopper Portal and choose shops that are of interest to you, at a time that is convenient for you. We have numerous on-going, self-assign projects in mystery shopping, merchandising and theatre checks that cover a variety of industries. Fees/Reimbursements vary by project and are posted in advance.
You must be at least 20 years old and have a minimum of a high school education. You need excellent observation skills and must be very detail oriented. Professional attitude and high quality standards are a must. Access to a computer is required to select and report assignments directly through the Internet.
To register with Market Force, go to https://www.applymarketforce.com/index.aspx?source=37> www.marketforce.com You can also request a free application/information packet for mystery shopping by sending your request via email to ShopRecruit@marketforce.com.
How to Apply:
Use links above if provided or the contact info below. Please read the instructions carefully to ensure maximum results.
Market Force Information
ShopRecruit@marketforce.com
Company: Market Force Information
Location: AL AK AR AZ CA CO CT DC DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NJ NM NY NH NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY PR AB BC MB NB NL NS NT NU ON PE QC SK YT
Date Listed: Oct 22, 2010
Description:
Market Force Information is an industry leading provider of customer intelligence and customer experience services and solutions. We are looking for serious independent contractors who are dedicated to quality and professionalism to become part of our Shopper Force to help us meet the needs of all of our nationally recognized clients.
Market Force is a self-assign company and offers a helpful Shopper Website that lists all shops/audits that are available in your area. Our schedulers only work on a few selected assignments so dont wait for them to call, you should go to our Shopper Portal and choose shops that are of interest to you, at a time that is convenient for you. We have numerous on-going, self-assign projects in mystery shopping, merchandising and theatre checks that cover a variety of industries. Fees/Reimbursements vary by project and are posted in advance.
You must be at least 20 years old and have a minimum of a high school education. You need excellent observation skills and must be very detail oriented. Professional attitude and high quality standards are a must. Access to a computer is required to select and report assignments directly through the Internet.
To register with Market Force, go to https://www.applymarketforce.com/index.aspx?source=37> www.marketforce.com You can also request a free application/information packet for mystery shopping by sending your request via email to ShopRecruit@marketforce.com.
How to Apply:
Use links above if provided or the contact info below. Please read the instructions carefully to ensure maximum results.
Market Force Information
ShopRecruit@marketforce.com
October 20, 2010
Customer Service Work At Home
Job Description We are currently looking for energetic individuals to join our customer support team. The ideal candidate should be energetic, customer-focused and possess Windows/Help Desk support experience. You will provide customer service to our existing customers and trial users of the LogMeIn suite of products, and should have at least one year of customer service and/or technical support experience, or recent and relevant training. You must possess excellent organizational, time management, prioritization and follow-up skills and have the ability to work both independently and within a team environment.
*This is an at-home position. You must have a fast and reliable computer and internet connection. You must be located in: Massachusetts, New York, New Jersey, Florida, Georgia, California, Washington state, Oregon.
Our support center is open 24 hours a day, Monday-Friday.
Primary responsibilities:
Respond to issues and questions from customers via phone and email.
Effectively interact with customers of all technical skill levels to assess severity level and define, research, and resolve customer issues quickly and accurately.
Provide timely updates to customers, colleagues, and management on the status of outstanding issues.
Maintain status of issues in a call-tracking system and follow-up on escalated issues.
Convey customer feedback to appropriate business areas such as Marketing, Product Management and Development.
Skills/Requirements
Previous help desk experience in a fast-paced environment (preferably over the phone).
Excellent customer service skills (verbal and written).
Knowledge of current VPN technologies, DNS, Routing, Internet security concepts, Windows 7/Vista/XP/2000, and Windows Server platforms. Knowledge of OSX and mobile platforms (Windows Mobile, iPhone, Blackberry, Android, Symbian) a plus.
Ability to work flexible hours and weekends.
Familiarity with customer support CRM/ticket tracking systems, especially Salesforce.com.
Familiarity with remote access software.
Knowledge of various router/firewall architectures, as well as various corporate Client/Server applications and utilities.
Expertise in configuration and troubleshooting.
Microsoft certification(s) a plus.
https://www.hirebridge.com/jobseeker...rce=Indeed.com
*This is an at-home position. You must have a fast and reliable computer and internet connection. You must be located in: Massachusetts, New York, New Jersey, Florida, Georgia, California, Washington state, Oregon.
Our support center is open 24 hours a day, Monday-Friday.
Primary responsibilities:
Respond to issues and questions from customers via phone and email.
Effectively interact with customers of all technical skill levels to assess severity level and define, research, and resolve customer issues quickly and accurately.
Provide timely updates to customers, colleagues, and management on the status of outstanding issues.
Maintain status of issues in a call-tracking system and follow-up on escalated issues.
Convey customer feedback to appropriate business areas such as Marketing, Product Management and Development.
Skills/Requirements
Previous help desk experience in a fast-paced environment (preferably over the phone).
Excellent customer service skills (verbal and written).
Knowledge of current VPN technologies, DNS, Routing, Internet security concepts, Windows 7/Vista/XP/2000, and Windows Server platforms. Knowledge of OSX and mobile platforms (Windows Mobile, iPhone, Blackberry, Android, Symbian) a plus.
Ability to work flexible hours and weekends.
Familiarity with customer support CRM/ticket tracking systems, especially Salesforce.com.
Familiarity with remote access software.
Knowledge of various router/firewall architectures, as well as various corporate Client/Server applications and utilities.
Expertise in configuration and troubleshooting.
Microsoft certification(s) a plus.
https://www.hirebridge.com/jobseeker...rce=Indeed.com
Try Not To Worry So Much
Do not worry at all about negative thoughts, and do not try to control them. All you have to do is begin to think good thoughts each day. Plant as many good thoughts as you can in each day. As you begin to think good thoughts you will attract more and more good thoughts, and eventually the good thoughts will wipe out the negative thoughts altogether.
May the joy be with you,
Rhonda Byrne
The Secret and The Power... bringing joy to billions
May the joy be with you,
Rhonda Byrne
The Secret and The Power... bringing joy to billions
October 16, 2010
Work From Home: Customer Success Assoicate
Are you enthusiastic? If so, then Rosetta Stone wants YOU!
We want passionate, engaging people who motivate and enhance the language-learning experience while using Rosetta Stone, the world's #1 language-learning software. Work from home while you inspire our learners to become successful throughout their language learning journey.
Interviews week of October 25, 2010 in Seattle, Washington.
The Customer Success Associate will have a positive attitude, outgoing personality, and infectious enthusiasm. This person will have passion and confidence in our product, as they will be working on a team dedicated to the success of our learners. He / She will proactively communicate with our premium customers through phone, chat, web, and social media channels, and address inbound requests to ensure our learners stay motivated and successful throughout their language learning journey. His / her superior service will create life-long evangelists of Rosetta Stone by going above and beyond learners’ expectations.
A strong predictor of success for the Customer Success Associate is the ability to inspire Rosetta Stone’s customer base, listen and understand the unique needs of every learner, communicate effectively on the phone and through chat and email, and execute strategies that efficiently engage and motivate learners.
Key Accountabilities:
First and foremost: maintain an upbeat and enthusiastic attitude and outgoing personality that inspires our learners and fellow team members.
Prioritize communication with learners based on effectiveness and efficiency (inbound v. outbound, email v. phone v. chat, individual v. group, etc…)
Measure the success of your efforts through monitoring learner metrics, usage milestones, and customer satisfaction ratings.
Refine processes and procedures based on testing and learning from new ideas.
Communicate within the team to understand the holistic view of the Rosetta Stone solution a learner is using and how each individual can best be served.
Manage projects as a stakeholder for the Success team related but not limited to:
Process engineering and improvement
Product knowledge and training needs
Communication plans (customer facing and internal)
Learner metrics analysis & reporting
Customer progress maintenance testing
International success
job Requirements
Skills, Requirements and/or Education:
Excellent written and spoken English communication skills and experience communicating with the “General Public"
Bilingual, preferred
Experience inspiring others to action (sales, leadership, fundraising, public service, charities, etc…)
Comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our learners’ success.
Firsthand knowledge of what it takes to learn other languages.
Ability to treat every learner and team member with a positive, respectful attitude in every situation.
Experience in a world class service organization
Rosetta Stone Ltd. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.
Rosetta Stone boasts an industry leading compensation and employee benefits plan to include company wide bonus plan, stock options*, tuition reimbursement, top of the line Medical, Dental and Vision plans as well as a 401K program that is matched dollar for dollar up to 4% with no vesting schedule!
Only positions marked as Full-Time are eligible for benefits
*Not All Positions Eligible
CLICK HERE for more information
We want passionate, engaging people who motivate and enhance the language-learning experience while using Rosetta Stone, the world's #1 language-learning software. Work from home while you inspire our learners to become successful throughout their language learning journey.
Interviews week of October 25, 2010 in Seattle, Washington.
The Customer Success Associate will have a positive attitude, outgoing personality, and infectious enthusiasm. This person will have passion and confidence in our product, as they will be working on a team dedicated to the success of our learners. He / She will proactively communicate with our premium customers through phone, chat, web, and social media channels, and address inbound requests to ensure our learners stay motivated and successful throughout their language learning journey. His / her superior service will create life-long evangelists of Rosetta Stone by going above and beyond learners’ expectations.
A strong predictor of success for the Customer Success Associate is the ability to inspire Rosetta Stone’s customer base, listen and understand the unique needs of every learner, communicate effectively on the phone and through chat and email, and execute strategies that efficiently engage and motivate learners.
Key Accountabilities:
First and foremost: maintain an upbeat and enthusiastic attitude and outgoing personality that inspires our learners and fellow team members.
Prioritize communication with learners based on effectiveness and efficiency (inbound v. outbound, email v. phone v. chat, individual v. group, etc…)
Measure the success of your efforts through monitoring learner metrics, usage milestones, and customer satisfaction ratings.
Refine processes and procedures based on testing and learning from new ideas.
Communicate within the team to understand the holistic view of the Rosetta Stone solution a learner is using and how each individual can best be served.
Manage projects as a stakeholder for the Success team related but not limited to:
Process engineering and improvement
Product knowledge and training needs
Communication plans (customer facing and internal)
Learner metrics analysis & reporting
Customer progress maintenance testing
International success
job Requirements
Skills, Requirements and/or Education:
Excellent written and spoken English communication skills and experience communicating with the “General Public"
Bilingual, preferred
Experience inspiring others to action (sales, leadership, fundraising, public service, charities, etc…)
Comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our learners’ success.
Firsthand knowledge of what it takes to learn other languages.
Ability to treat every learner and team member with a positive, respectful attitude in every situation.
Experience in a world class service organization
Rosetta Stone Ltd. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.
Rosetta Stone boasts an industry leading compensation and employee benefits plan to include company wide bonus plan, stock options*, tuition reimbursement, top of the line Medical, Dental and Vision plans as well as a 401K program that is matched dollar for dollar up to 4% with no vesting schedule!
Only positions marked as Full-Time are eligible for benefits
*Not All Positions Eligible
CLICK HERE for more information
October 15, 2010
Contact Center/Help Desk Advisor WORK AT HOME Available In Several Different States
Contact Center/Help Desk Advisor-
Contact Center/Customer Support Career Level :
Entry Level Education : High School or GED Compensation :
Familiar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos, while performing that latest software updates? Are you all about apps?
Then we want to speak with you! Kelly Services® is now hiring Contact Center Advisors in the Denver, CO area to work at home for a premier provider of computer hardware/software products. Experience a top- notch customer service environment with all the convenience and benefits of working at home.
In this position you will:
· Handle technical support questions for a very popular computer software system and its partners.
· Utilize P.A.I.R. concept—probe, analyze, isolate, and resolve—as a roadmap for troubleshooting problems and adjusting to the pace and technical level of your customer.
· Diagnose and provide a path for resolving inquiries related to all aspects of the appropriate queue. This includes hardware, software, networking, and interactions with the host computer OS and applications.
· Accurately log all interactions via the customer’s Contact Management System.
· Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.
Work @ Home Schedule Details:
· Need to be able to work a flexible schedule: You may work between 6:00 a.m. and 11:30 p.m. CST, Monday through Friday, and between 8:00 a.m. and 8:30 p.m. CST, Saturday through Sunday, although part time (24 – 38 hours per week)
· Seven days a week, up to eight hours a day
· Full-time status between Christmas and New Year’s Day, during June or July, and as needed
· At this time part time and full time opportunities are available
For this job you must have:
· High school diploma or equivalent
· A proven track record of providing high-quality customer service
· Strong written, verbal, and organizational skills
· User-level knowledge of personal computers, peripheral equipment, cell phones, and popular software applications for some of the more popular technology products
· Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players
· Practical experience with printers, PDAs, external hard drives, and input devices, as well as their peripheral connection types: USB, Firewire, and Bluetooth
· Ability to identify and describe the function of major hardware components found in any personal computer as well as a basic understanding of data storage, file systems, and optical media
Cash-in on your passion
The user community you will be serving is fanatical about their computer system and its software applications—which span from simple to complex. If you share that passion for computer technology and products, then this is the job for you! Join our team and work with one of the strongest and most recognized computer brands in the world.
** Qualified candidates will be required to authorize a criminal background screen**
If you are interested in this opportunity please click here
or Call us them at 888.243.4535 with questions.
Contact Center/Customer Support Career Level :
Entry Level Education : High School or GED Compensation :
Familiar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos, while performing that latest software updates? Are you all about apps?
Then we want to speak with you! Kelly Services® is now hiring Contact Center Advisors in the Denver, CO area to work at home for a premier provider of computer hardware/software products. Experience a top- notch customer service environment with all the convenience and benefits of working at home.
In this position you will:
· Handle technical support questions for a very popular computer software system and its partners.
· Utilize P.A.I.R. concept—probe, analyze, isolate, and resolve—as a roadmap for troubleshooting problems and adjusting to the pace and technical level of your customer.
· Diagnose and provide a path for resolving inquiries related to all aspects of the appropriate queue. This includes hardware, software, networking, and interactions with the host computer OS and applications.
· Accurately log all interactions via the customer’s Contact Management System.
· Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.
Work @ Home Schedule Details:
· Need to be able to work a flexible schedule: You may work between 6:00 a.m. and 11:30 p.m. CST, Monday through Friday, and between 8:00 a.m. and 8:30 p.m. CST, Saturday through Sunday, although part time (24 – 38 hours per week)
· Seven days a week, up to eight hours a day
· Full-time status between Christmas and New Year’s Day, during June or July, and as needed
· At this time part time and full time opportunities are available
For this job you must have:
· High school diploma or equivalent
· A proven track record of providing high-quality customer service
· Strong written, verbal, and organizational skills
· User-level knowledge of personal computers, peripheral equipment, cell phones, and popular software applications for some of the more popular technology products
· Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players
· Practical experience with printers, PDAs, external hard drives, and input devices, as well as their peripheral connection types: USB, Firewire, and Bluetooth
· Ability to identify and describe the function of major hardware components found in any personal computer as well as a basic understanding of data storage, file systems, and optical media
Cash-in on your passion
The user community you will be serving is fanatical about their computer system and its software applications—which span from simple to complex. If you share that passion for computer technology and products, then this is the job for you! Join our team and work with one of the strongest and most recognized computer brands in the world.
** Qualified candidates will be required to authorize a criminal background screen**
If you are interested in this opportunity please click here
or Call us them at 888.243.4535 with questions.
October 11, 2010
BE GRATEFUL!!!
A Secret Scrolls message from Rhonda Byrne
Creator of The Secret and The Power
From The Secret Daily Teachings
We can never bring anything to us unless we are grateful for what we have. In fact, if somebody was completely and utterly grateful for everything, they would never have to ask for anything, because it would be given to them before they even asked.
That is the power of Gratitude.
May the joy be with you,
Rhonda Byrne
The Secret and The Power... bringing joy to billions
Creator of The Secret and The Power
From The Secret Daily Teachings
We can never bring anything to us unless we are grateful for what we have. In fact, if somebody was completely and utterly grateful for everything, they would never have to ask for anything, because it would be given to them before they even asked.
That is the power of Gratitude.
May the joy be with you,
Rhonda Byrne
The Secret and The Power... bringing joy to billions
October 10, 2010
Work AT Home Tech Support With Alpine Access
Are you ready to join a Part Time or Full Time opportunity on a virtual team that is changing the customer service experience?
Alpine Access is changing the technical customer service or call center experience. This is your opportunity to be in part time or full time job in a call center type of role where you are not responsible for Sales. As a Tech Support – Customer Service, you are the manager of your clients’ technology support issues, not just another technical administrative assistant!
You know what it’s like to call information technology support, you hate being asked the same question twice, having the troubleshooting not solve the problem and hanging up more upset than when you called. Apply today and join other call center professionals in making a difference, diffusing client conflicts professionally and courteously all while working virtually from home.
As a Tech Support – Customer Service professional you’ll deliver superior technical support with a passion for troubleshooting and solving a client’s gaming challenges no matter how difficult the situation.
Job Requirements
General Qualifications:
Blend technical and professional customer service to achieve superior customer satisfaction
Excellent listening & communication skills creating empathy & trust with the customer
Adapt to change while maintaining attention to detail & organization
Computer literate & skilled navigating through multiple screens
Excellent verbal and written communication skills – including grammar and voice quality
Self-sufficient and dependable
Even though you are working from your home, you aren’t alone. Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment. With our technology, you connect with team members, mentors and team leaders giving you support and guidance in real time… just like walking down the hall to solve a problem with a colleague.
Alpine Access’ Tech Support – Customer Service professional have a wide variety of past career successes – careers in sales, management, administrative assistant, help desk support, call centers – even retirement and parenthood. Yet they share a common passion… a high level of motivation and satisfaction from solving others problems.
Technology and multitasking are second nature, you can type into a search engine, read the results while engaging the caller in a conversation
Must be 18 years of age & legally able to work in the United States for any employer
Previous call center or customer service experience
High School Diploma or GED
Must have a PC running Windows XP, Windows Vista or Windows 7 with a minimum 1 GHz as well as other straight forward technology requirements, like USB ports, antivirus software and a sound card (don’t worry if you don’t know we’ll check that for you when you apply)
As an Alpine Access customer care professional, you are an employee with support and benefits
Training paid at your state’s minimum wage that doesn’t stop once you start
Production hours paid at $9.00/hr plus you are eligible for bonuses based on your activity and you are paid for your log in time… now that’s a great commute!
Eligible for medical, dental & vision healthcare plans & a matching 401K retirement plan
Alpine Access is an Equal Opportunity Employer
Come join our team and find your way home! Apply Now!
You must reside in one of these States to join the Alpine Access team: AL, AR, AZ, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, ND, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.
Apply today and be part of an exciting team of Tech Support – Customer Service professionals at Alpine Access.
CLICK HERE for more information
Alpine Access is changing the technical customer service or call center experience. This is your opportunity to be in part time or full time job in a call center type of role where you are not responsible for Sales. As a Tech Support – Customer Service, you are the manager of your clients’ technology support issues, not just another technical administrative assistant!
You know what it’s like to call information technology support, you hate being asked the same question twice, having the troubleshooting not solve the problem and hanging up more upset than when you called. Apply today and join other call center professionals in making a difference, diffusing client conflicts professionally and courteously all while working virtually from home.
As a Tech Support – Customer Service professional you’ll deliver superior technical support with a passion for troubleshooting and solving a client’s gaming challenges no matter how difficult the situation.
Job Requirements
General Qualifications:
Blend technical and professional customer service to achieve superior customer satisfaction
Excellent listening & communication skills creating empathy & trust with the customer
Adapt to change while maintaining attention to detail & organization
Computer literate & skilled navigating through multiple screens
Excellent verbal and written communication skills – including grammar and voice quality
Self-sufficient and dependable
Even though you are working from your home, you aren’t alone. Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment. With our technology, you connect with team members, mentors and team leaders giving you support and guidance in real time… just like walking down the hall to solve a problem with a colleague.
Alpine Access’ Tech Support – Customer Service professional have a wide variety of past career successes – careers in sales, management, administrative assistant, help desk support, call centers – even retirement and parenthood. Yet they share a common passion… a high level of motivation and satisfaction from solving others problems.
Technology and multitasking are second nature, you can type into a search engine, read the results while engaging the caller in a conversation
Must be 18 years of age & legally able to work in the United States for any employer
Previous call center or customer service experience
High School Diploma or GED
Must have a PC running Windows XP, Windows Vista or Windows 7 with a minimum 1 GHz as well as other straight forward technology requirements, like USB ports, antivirus software and a sound card (don’t worry if you don’t know we’ll check that for you when you apply)
As an Alpine Access customer care professional, you are an employee with support and benefits
Training paid at your state’s minimum wage that doesn’t stop once you start
Production hours paid at $9.00/hr plus you are eligible for bonuses based on your activity and you are paid for your log in time… now that’s a great commute!
Eligible for medical, dental & vision healthcare plans & a matching 401K retirement plan
Alpine Access is an Equal Opportunity Employer
Come join our team and find your way home! Apply Now!
You must reside in one of these States to join the Alpine Access team: AL, AR, AZ, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, ND, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.
Apply today and be part of an exciting team of Tech Support – Customer Service professionals at Alpine Access.
CLICK HERE for more information
Work At Home Writer Needed
We are looking for a freelance writer with medical writing experience to create blog posts/ short articles targeted at patients and their families. The purpose is to educate the audience, support the message and positioning of our web application (under development) and increase traffic. The writer will:
1. Develop original content based on our site content and our user interviews
2. Repurpose content in different contexts based on our site content
3. Comment on relevant news, articles and published opinions relevant to our audience
How to apply
Please, send your resume and portfolio to petrou_constantia@culmini.com
1. Develop original content based on our site content and our user interviews
2. Repurpose content in different contexts based on our site content
3. Comment on relevant news, articles and published opinions relevant to our audience
How to apply
Please, send your resume and portfolio to petrou_constantia@culmini.com
October 6, 2010
LoveToKnow Is Looking For Work At Home Writers!
LoveToKnow offers the most useful information on the topics you want to know more about. Each LoveToKnow channel provides accurate and in-depth resources, written by devoted writers and managed by expert editors.
About LoveToKnow Writers and Editors
LoveToKnow writers and editors are a dedicated community of topic experts, paid to research, write and edit informational articles, product reviews, quizzes and slideshows. To apply, please fill out our writers' application.
Please note that due to the large number of applications we receive, we are not able to personally respond to all applicants. We do keep applications on file, so there is no need to reapply more than once a year.
Writers: If you are a technically savvy, experienced writer with expertise in one or more of our topic areas, and you are interested in regularly contributing articles, we would love to hear from you. Please submit a complete writers' application. Applications without samples or submitted via email are not considered. Pay for approved writers starts at $20 per 650-word article, pending acceptance.
Writer requirements:
Extensive experience with the chosen topics
At least one year of professional writing experience; editing experience a plus
Minimum of six months writing Internet content, including work with a web-based content management system
Access to computer, stable high-speed Internet, telephone service and Yahoo! Instant Messenger
Interested in contributing articles on a continuing basis
Site Editors: Site editors boast an expertise in a given subject matter and are responsible for writing and editing content for their sites. A site editor is asked to contribute expert content and to edit writers' contributions. The site editor researches topics and helps guide the direction and structure of a particular LoveToKnow site. The site editor may also add images to the site, participate in design discussions and ensure the site is appropriately cross-linked.
Site editor requirements:
Extensive experience with the chosen topic
Professional writing and editing experience
Comfortable with web-based content management and editing
Good interpersonal skills
Experience with blogging, forum moderation and online content management tools are all desirable.
For more information go to www.lovetoknow.com
About LoveToKnow Writers and Editors
LoveToKnow writers and editors are a dedicated community of topic experts, paid to research, write and edit informational articles, product reviews, quizzes and slideshows. To apply, please fill out our writers' application.
Please note that due to the large number of applications we receive, we are not able to personally respond to all applicants. We do keep applications on file, so there is no need to reapply more than once a year.
Writers: If you are a technically savvy, experienced writer with expertise in one or more of our topic areas, and you are interested in regularly contributing articles, we would love to hear from you. Please submit a complete writers' application. Applications without samples or submitted via email are not considered. Pay for approved writers starts at $20 per 650-word article, pending acceptance.
Writer requirements:
Extensive experience with the chosen topics
At least one year of professional writing experience; editing experience a plus
Minimum of six months writing Internet content, including work with a web-based content management system
Access to computer, stable high-speed Internet, telephone service and Yahoo! Instant Messenger
Interested in contributing articles on a continuing basis
Site Editors: Site editors boast an expertise in a given subject matter and are responsible for writing and editing content for their sites. A site editor is asked to contribute expert content and to edit writers' contributions. The site editor researches topics and helps guide the direction and structure of a particular LoveToKnow site. The site editor may also add images to the site, participate in design discussions and ensure the site is appropriately cross-linked.
Site editor requirements:
Extensive experience with the chosen topic
Professional writing and editing experience
Comfortable with web-based content management and editing
Good interpersonal skills
Experience with blogging, forum moderation and online content management tools are all desirable.
For more information go to www.lovetoknow.com
October 5, 2010
Positive Thinking!!
RELEASED TODAY
THE POWER AUDIOBOOK BY RHONDA BYRNE
The Secret Team is very excited to announce the release of The Power Audiobook. Narrated by the author, hearing and experiencing Rhonda Byrne's words as she wrote them in The Power is nothing short of life changing.
The Power Audiobook is filled with timeless knowledge and advice on how to live a life of absolute joy, and have everything you ever wanted. Featuring a moving and inspirational music score, The Power Audiobook is a truly cinematic soundtrack experience.
Published by Simon & Schuster Audio, The Power Audiobook is available for download at The Secret Store via audible.com, and at iTunes. The CD version is available from The Secret Store and throughout bookstores in the US, Canada, the UK, and Australia.
The Secret Team
The Secret and The Power... bringing joy to billions
THE POWER AUDIOBOOK BY RHONDA BYRNE
The Secret Team is very excited to announce the release of The Power Audiobook. Narrated by the author, hearing and experiencing Rhonda Byrne's words as she wrote them in The Power is nothing short of life changing.
The Power Audiobook is filled with timeless knowledge and advice on how to live a life of absolute joy, and have everything you ever wanted. Featuring a moving and inspirational music score, The Power Audiobook is a truly cinematic soundtrack experience.
Published by Simon & Schuster Audio, The Power Audiobook is available for download at The Secret Store via audible.com, and at iTunes. The CD version is available from The Secret Store and throughout bookstores in the US, Canada, the UK, and Australia.
The Secret Team
The Secret and The Power... bringing joy to billions
Earn money by writing at home with Textbroker! Sign up today.
Earn money by writing! You do not need to be a professional writer to participate, although proper spelling and grammar are required. Not an author yet? Sign up today!
As a Textbroker author, you benefit from an unbelievable number of orders with a wide variety of themes. Choose assignments that appeal to your personal knowledge and expertise, write to the clients' specifications, and get paid!
Requirements include: reliable use of grammar and correct interpretation of content according to the client's requests. You do not need to be a trained journalist or a professional writer. If you have a sound understanding of grammar, a good literary sense, and enjoy writing, you can earn money independently, at your own pace, from any Internet capable workstation.
Your earnings
Income is determined by quality level rating. The higher your rating, the more access you gain to orders with increased quality requirements and higher payment levels. Your work is regularly reviewed and rated by our independent editorial staff. Your quality level is determined by the average rating of your most recent texts. As a result, you always have the possibility to improve your skills and, subsequently, your quality level and earnings.
Textbroker guarantees payment for all articles sold. You can watch your earnings add up in your Textbroker account, and request a payoff via PayPal at any time. Payment is based on fixed word rates (please see our price list).
Writing for new and/or regular clients
As clients become familiar with your work, you may receive exclusive contracts from satisfied customers. With this type of order, the "DirectOrder," you can set the price rate for your articles.
No obligations
For authors, Textbroker is guaranteed free of charge and without obligation. You choose when, and to what extent, you wish to work via our marketplace. Participation can be terminated, without explanation, at any time.
Apply at www.textbroker.com
As a Textbroker author, you benefit from an unbelievable number of orders with a wide variety of themes. Choose assignments that appeal to your personal knowledge and expertise, write to the clients' specifications, and get paid!
Requirements include: reliable use of grammar and correct interpretation of content according to the client's requests. You do not need to be a trained journalist or a professional writer. If you have a sound understanding of grammar, a good literary sense, and enjoy writing, you can earn money independently, at your own pace, from any Internet capable workstation.
Your earnings
Income is determined by quality level rating. The higher your rating, the more access you gain to orders with increased quality requirements and higher payment levels. Your work is regularly reviewed and rated by our independent editorial staff. Your quality level is determined by the average rating of your most recent texts. As a result, you always have the possibility to improve your skills and, subsequently, your quality level and earnings.
Textbroker guarantees payment for all articles sold. You can watch your earnings add up in your Textbroker account, and request a payoff via PayPal at any time. Payment is based on fixed word rates (please see our price list).
Writing for new and/or regular clients
As clients become familiar with your work, you may receive exclusive contracts from satisfied customers. With this type of order, the "DirectOrder," you can set the price rate for your articles.
No obligations
For authors, Textbroker is guaranteed free of charge and without obligation. You choose when, and to what extent, you wish to work via our marketplace. Participation can be terminated, without explanation, at any time.
Apply at www.textbroker.com
October 4, 2010
The Secret!!
A Secret Scrolls message from Rhonda Byrne
Creator of The Secret and The Power
From The Secret Daily Teachings
Do you know that as you try and work out "how" your desire will come about, you are actually pushing your desire away from you? As you try and work out "how" you can make your desire happen, you are sending a huge message to the Universe that you do not have your desire. And if you're not emanating the exact frequency of having your desire within you, how can the Universe possibly find your signal to deliver your desire?
May the joy be with you,
Rhonda Byrne
The Secret and The Power... bringing joy to billions
Creator of The Secret and The Power
From The Secret Daily Teachings
Do you know that as you try and work out "how" your desire will come about, you are actually pushing your desire away from you? As you try and work out "how" you can make your desire happen, you are sending a huge message to the Universe that you do not have your desire. And if you're not emanating the exact frequency of having your desire within you, how can the Universe possibly find your signal to deliver your desire?
May the joy be with you,
Rhonda Byrne
The Secret and The Power... bringing joy to billions
Work At Home Customer Service Representative
Customer Service Representative-Work At Home-100004991
Description
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 90 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principle Responsibilities
Communicate via inbound and outbound telephone calls with consumers.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Understand all programs, systems, and procedures necessary to perform job effectively.
Communicate feedback and progress to management.
Maintain diplomacy and tact when dealing with upset or escalated calls.
Escalate customer complaints and/or calls through the appropriate channel to management.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications
High School Diploma or General Educational Development (GED) certificate.
Previous customer service and/or call center experience preferred.
Bi-lingual (Spanish) a plus.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
Click here to apply.
Description
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO provides services through over 90 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Principle Responsibilities
Communicate via inbound and outbound telephone calls with consumers.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Understand all programs, systems, and procedures necessary to perform job effectively.
Communicate feedback and progress to management.
Maintain diplomacy and tact when dealing with upset or escalated calls.
Escalate customer complaints and/or calls through the appropriate channel to management.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations as directed by management or during training.
Knowledge, understanding, and compliance with NCO policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications
High School Diploma or General Educational Development (GED) certificate.
Previous customer service and/or call center experience preferred.
Bi-lingual (Spanish) a plus.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
Click here to apply.
October 3, 2010
Need Help With The Arise Work At Home Process?
Seeing Angels Two By Two the leading SUPER VSC with Arise. That is a gateway to allow you access to
Arise.com Fortune 500 companies that are hiring virtual customer service agents.
Arise.com only allows incorporated companies to work for them. This opportunity is for
those who do not want to incorporate but still want an opportunity to work for Arise and
make money working from home. We also help you through the process every step of the way.
We make ourselves available to you by phone, e-mail and chat. WE DO NOT ASK OR TAKE
ANY FEES FROM YOU. All fees are paid directly to Arise. Many agents are in right now
without paying any certification fees with all the specials that's been running lately. As the leading US
Super VSC at Arise we can provide you with things other VSC's can not such as being able to chose any
client you want to work with, raises, one on one advice and guidance. We back you with any problem you
have making the road to success an easy one. The available positions range from customer service
inbound calls,chat customer service and support, email support, sales inbound calls, and technical
support. $8-$14 Per Hr. You make your own schedule with full and part time flexible hours. USA
Residence Only!
You MUST have a computer with fast speed Internet
You MUST be able to pass a assessment test and background check
You MUST have a phone line
Apply via e-mail to tonyas@seeingangelstwobytwo.com
Seeing Angels Two By Two Inc
Arise.com Fortune 500 companies that are hiring virtual customer service agents.
Arise.com only allows incorporated companies to work for them. This opportunity is for
those who do not want to incorporate but still want an opportunity to work for Arise and
make money working from home. We also help you through the process every step of the way.
We make ourselves available to you by phone, e-mail and chat. WE DO NOT ASK OR TAKE
ANY FEES FROM YOU. All fees are paid directly to Arise. Many agents are in right now
without paying any certification fees with all the specials that's been running lately. As the leading US
Super VSC at Arise we can provide you with things other VSC's can not such as being able to chose any
client you want to work with, raises, one on one advice and guidance. We back you with any problem you
have making the road to success an easy one. The available positions range from customer service
inbound calls,chat customer service and support, email support, sales inbound calls, and technical
support. $8-$14 Per Hr. You make your own schedule with full and part time flexible hours. USA
Residence Only!
You MUST have a computer with fast speed Internet
You MUST be able to pass a assessment test and background check
You MUST have a phone line
Apply via e-mail to tonyas@seeingangelstwobytwo.com
Seeing Angels Two By Two Inc
October 2, 2010
Work At Home -- An AWESOME Job!!
With AwesomenessReminders, a real person will call you every day to tell you how much you rock. If you're not around, we will leave you a voicemail.
We are currently hiring Amazing Friendly Callers
Are you interested in calling people every day and telling them how awesome they are?! We're looking to bring more people on board in our mission to spread happiness and well-being. The right candidate should have a sunny personality, a positive yet humble attitude, a genuinely loving relationship with humanity as well as at least one good pair of "favorite" jeans or sweatpants because that's how we roll. Strong verbal and written skills are a must!
If you're interested in this job, please call (347) 829-7689 begin_of_the_skype_highlighting (347) 829-7689 end_of_the_skype_highlighting and leave a voicemail:
"Hi Jennifer, my name is {your name here} and I'm calling to tell you that you're awesome! I wanted to let you know that you're incredible and I truly believe in you. I hope you have an amazing day."
Please be sure to spend some time practicing before you call - make sure the message is enthusiastic, sincere, and emotionally connected! Be careful not to be "over the top". If you sound like you're on speed, you won't be considered.
After you leave the voicemail, send an email to jennifer@awesomenessreminders.com with "AwesomenessReminders Caller" in the subject line. In the email, tell us why you want this job and tell us why you think you are a great match! Please also include contact information for two references and an awesome letter of recommendation. We will most likely google these people to make sure they're real. Make sure to indicate the phone number you used to leave the message, so we can check out your audition!
Candidates should be capable of working 7 hours a day/$8.50 per hour, either Monday-Thursday (four days a week) or Friday-Sunday (three days a week). You can work from home.
Requirements: broadband internet connection (so you can make clear calls via Skype); headset/microphone to make calls with; neutral English accent; positive, friendly and upbeat attitude.
Compensation: $8.50/hr
We are currently hiring Amazing Friendly Callers
Are you interested in calling people every day and telling them how awesome they are?! We're looking to bring more people on board in our mission to spread happiness and well-being. The right candidate should have a sunny personality, a positive yet humble attitude, a genuinely loving relationship with humanity as well as at least one good pair of "favorite" jeans or sweatpants because that's how we roll. Strong verbal and written skills are a must!
If you're interested in this job, please call (347) 829-7689 begin_of_the_skype_highlighting (347) 829-7689 end_of_the_skype_highlighting and leave a voicemail:
"Hi Jennifer, my name is {your name here} and I'm calling to tell you that you're awesome! I wanted to let you know that you're incredible and I truly believe in you. I hope you have an amazing day."
Please be sure to spend some time practicing before you call - make sure the message is enthusiastic, sincere, and emotionally connected! Be careful not to be "over the top". If you sound like you're on speed, you won't be considered.
After you leave the voicemail, send an email to jennifer@awesomenessreminders.com with "AwesomenessReminders Caller" in the subject line. In the email, tell us why you want this job and tell us why you think you are a great match! Please also include contact information for two references and an awesome letter of recommendation. We will most likely google these people to make sure they're real. Make sure to indicate the phone number you used to leave the message, so we can check out your audition!
Candidates should be capable of working 7 hours a day/$8.50 per hour, either Monday-Thursday (four days a week) or Friday-Sunday (three days a week). You can work from home.
Requirements: broadband internet connection (so you can make clear calls via Skype); headset/microphone to make calls with; neutral English accent; positive, friendly and upbeat attitude.
Compensation: $8.50/hr
Earn and Win with Zoombucks
Zoombucks is kinda like swagbucks! You earn points searching, playing games, reading emails, and doing surveys. It is so much fun to watch your points add up and redeem them for prizes!!
October 1, 2010
VIP Desk is Hiring At Home Agents
Positions Available
Supporting our
Eddie Bauer Client!
$8-$12 per hour!
Calling all Sales Superstars!
Do you want to work from your home office?
Do you excel in a fast-paced environment?
Do you have 1+ years of customer service and sales experience?
Do you enjoy helping people?
Are you computer savvy?
If so, we are looking for you!
We are in need of over 200 Customer Service/Sales Representatives.
Paid training begins November 8th!
Apply Online:
http://www.vipdesk.com/employment
Credit/background check, fingerprinting, and drug testing required.
Supporting our
Eddie Bauer Client!
$8-$12 per hour!
Calling all Sales Superstars!
Do you want to work from your home office?
Do you excel in a fast-paced environment?
Do you have 1+ years of customer service and sales experience?
Do you enjoy helping people?
Are you computer savvy?
If so, we are looking for you!
We are in need of over 200 Customer Service/Sales Representatives.
Paid training begins November 8th!
Apply Online:
http://www.vipdesk.com/employment
Credit/background check, fingerprinting, and drug testing required.
September 30, 2010
Earn While You Search With SWAGBUCKS
Swagbucks is an amazing site that allows you to earn points for doing searches on the internet. You can use the points to buy gifts cards, enter sweepstakes, and order prizes. This is the perfect time to get started, right before the holidays! Join SWAGBUCKS today!! Click Here
September 28, 2010
ACD Direct Is Hiring Work At Home Agents
Inbound English and Bilingual Customer Service
ACD Direct has an immediate need for English and Spanish Speaking customer service representatives to process inbound calls in our Virtual Call Center. Sales, Bilingual (Spanish), WAH, Volunteer experience a plus! Perfect position for educators, college students, military, retirees and work at home parents. Call Center Experience or Professional Telephone Experience is a Must!
Contractor Responsibilities
•Professionally handle incoming call requests from customers to ensure programming, equipment, and account needs are met/exceeded.
•Deliver world class customer service by communicating with energy and personal confidence.
•Project enthusiasm, warmth, smile and a “ready to assist” attitude with each call processed.
•Utilize tools and resources we provide to information and assist any caller you may encounter.
•Follow our secure web-based scripting to process each call.
•Verify callers information as it is provided to ensure accuracy.
•Accurately enter information you collect into our secure web-based scripts.
•Process calls routed to you efficiently and accurately.
•Stay up to date on procedural changes and information provided for each client and apply changes where necessary.
•Ability to multitask.
•Communicate effectively in verbal and written correspondence.
Minimum Skills and Qualifications:
•Minimum 6+ months of recent customer service, retail, or call center experience required.
•Moderate level of PC knowledge .
•Excellent interpersonal, organizational and communication skills (both verbal and written) required.
•Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.
•Ability to get along with others, accept constructive feedback and exhibit a positive attitude.
•Demonstrated passion for excellence with respect to treating and caring for customers.
•Ability to work effectively in a team environment.
•Strong decision making and analytical abilities.
•Ability to work in a fast paced, production environment.
•High school diploma or GED required.
•Must be able to type a minimum of 30 wpm.
•Must be flexible to work shifts as required (evenings, weekends, and holidays).
•Must be able to pass a background check.
•Must be able to attend all scheduled training classes and pass required exams during a 20 day time period.
•Must be able to provide a distraction free home office environment
•Must be able to meet all the work at home equipment and connectivity requirements
Work Station Requirements:
•Basic Analog residential telephone service
•Corded Telephone
•Digital phone service is permitted as long as the phone line can be used even if your computer is turned off.
•“Soft Phones” like Skype, Magicjack, etc. are not permitted
•NO Cell phones
•Phone must be in the same location as the computer to allow for being on the Internet and telephone at the same time
•Long distance is not required
•Your phone line must be free of ALL additional features such as:
•Telephone Headset
*A noise cancelling telephone headset with mute feature.
•Computer Headset
*A VOIP headset with microphone for voice communication over the computer OR Standalone Microphone and Speaker Combination for voice communication over the computer.
•PC with Windows 2000, Windows XP, Windows Vista, or Windows 7
MAC and Apple systems are not compatible with our call routing system.
•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems)2GB (Windows)
•Internet Explorer (version 6.0 or later)
•Adobe Flash Player version 9.0 or later
•Virus Protection Software and Anti-Spyware software that is regularly updated
•Cable , DSL or FIOS internet Connection
•Satellite and WIFI are not accepted.
APPLY ONLINE AT Contact Center Solutions - ACD Direct, Inc.
ACD Direct has an immediate need for English and Spanish Speaking customer service representatives to process inbound calls in our Virtual Call Center. Sales, Bilingual (Spanish), WAH, Volunteer experience a plus! Perfect position for educators, college students, military, retirees and work at home parents. Call Center Experience or Professional Telephone Experience is a Must!
Contractor Responsibilities
•Professionally handle incoming call requests from customers to ensure programming, equipment, and account needs are met/exceeded.
•Deliver world class customer service by communicating with energy and personal confidence.
•Project enthusiasm, warmth, smile and a “ready to assist” attitude with each call processed.
•Utilize tools and resources we provide to information and assist any caller you may encounter.
•Follow our secure web-based scripting to process each call.
•Verify callers information as it is provided to ensure accuracy.
•Accurately enter information you collect into our secure web-based scripts.
•Process calls routed to you efficiently and accurately.
•Stay up to date on procedural changes and information provided for each client and apply changes where necessary.
•Ability to multitask.
•Communicate effectively in verbal and written correspondence.
Minimum Skills and Qualifications:
•Minimum 6+ months of recent customer service, retail, or call center experience required.
•Moderate level of PC knowledge .
•Excellent interpersonal, organizational and communication skills (both verbal and written) required.
•Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.
•Ability to get along with others, accept constructive feedback and exhibit a positive attitude.
•Demonstrated passion for excellence with respect to treating and caring for customers.
•Ability to work effectively in a team environment.
•Strong decision making and analytical abilities.
•Ability to work in a fast paced, production environment.
•High school diploma or GED required.
•Must be able to type a minimum of 30 wpm.
•Must be flexible to work shifts as required (evenings, weekends, and holidays).
•Must be able to pass a background check.
•Must be able to attend all scheduled training classes and pass required exams during a 20 day time period.
•Must be able to provide a distraction free home office environment
•Must be able to meet all the work at home equipment and connectivity requirements
Work Station Requirements:
•Basic Analog residential telephone service
•Corded Telephone
•Digital phone service is permitted as long as the phone line can be used even if your computer is turned off.
•“Soft Phones” like Skype, Magicjack, etc. are not permitted
•NO Cell phones
•Phone must be in the same location as the computer to allow for being on the Internet and telephone at the same time
•Long distance is not required
•Your phone line must be free of ALL additional features such as:
•Telephone Headset
*A noise cancelling telephone headset with mute feature.
•Computer Headset
*A VOIP headset with microphone for voice communication over the computer OR Standalone Microphone and Speaker Combination for voice communication over the computer.
•PC with Windows 2000, Windows XP, Windows Vista, or Windows 7
MAC and Apple systems are not compatible with our call routing system.
•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems)2GB (Windows)
•Internet Explorer (version 6.0 or later)
•Adobe Flash Player version 9.0 or later
•Virus Protection Software and Anti-Spyware software that is regularly updated
•Cable , DSL or FIOS internet Connection
•Satellite and WIFI are not accepted.
APPLY ONLINE AT Contact Center Solutions - ACD Direct, Inc.
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