Are you ready to join a Part Time or Full Time opportunity on a virtual team that is changing the customer service experience?
Alpine Access is changing the technical customer service or call center experience. This is your opportunity to be in part time or full time job in a call center type of role where you are not responsible for Sales. As a Tech Support – Customer Service, you are the manager of your clients’ technology support issues, not just another technical administrative assistant!
You know what it’s like to call information technology support, you hate being asked the same question twice, having the troubleshooting not solve the problem and hanging up more upset than when you called. Apply today and join other call center professionals in making a difference, diffusing client conflicts professionally and courteously all while working virtually from home.
As a Tech Support – Customer Service professional you’ll deliver superior technical support with a passion for troubleshooting and solving a client’s gaming challenges no matter how difficult the situation.
Job Requirements
General Qualifications:
Blend technical and professional customer service to achieve superior customer satisfaction
Excellent listening & communication skills creating empathy & trust with the customer
Adapt to change while maintaining attention to detail & organization
Computer literate & skilled navigating through multiple screens
Excellent verbal and written communication skills – including grammar and voice quality
Self-sufficient and dependable
Even though you are working from your home, you aren’t alone. Imagine working with 20 other colleagues on your shift while being in the comfort of your own environment. With our technology, you connect with team members, mentors and team leaders giving you support and guidance in real time… just like walking down the hall to solve a problem with a colleague.
Alpine Access’ Tech Support – Customer Service professional have a wide variety of past career successes – careers in sales, management, administrative assistant, help desk support, call centers – even retirement and parenthood. Yet they share a common passion… a high level of motivation and satisfaction from solving others problems.
Technology and multitasking are second nature, you can type into a search engine, read the results while engaging the caller in a conversation
Must be 18 years of age & legally able to work in the United States for any employer
Previous call center or customer service experience
High School Diploma or GED
Must have a PC running Windows XP, Windows Vista or Windows 7 with a minimum 1 GHz as well as other straight forward technology requirements, like USB ports, antivirus software and a sound card (don’t worry if you don’t know we’ll check that for you when you apply)
As an Alpine Access customer care professional, you are an employee with support and benefits
Training paid at your state’s minimum wage that doesn’t stop once you start
Production hours paid at $9.00/hr plus you are eligible for bonuses based on your activity and you are paid for your log in time… now that’s a great commute!
Eligible for medical, dental & vision healthcare plans & a matching 401K retirement plan
Alpine Access is an Equal Opportunity Employer
Come join our team and find your way home! Apply Now!
You must reside in one of these States to join the Alpine Access team: AL, AR, AZ, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, ND, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.
Apply today and be part of an exciting team of Tech Support – Customer Service professionals at Alpine Access.
CLICK HERE for more information
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