Are you enthusiastic? If so, then Rosetta Stone wants YOU!
We want passionate, engaging people who motivate and enhance the language-learning experience while using Rosetta Stone, the world's #1 language-learning software. Work from home while you inspire our learners to become successful throughout their language learning journey.
Interviews week of October 25, 2010 in Seattle, Washington.
The Customer Success Associate will have a positive attitude, outgoing personality, and infectious enthusiasm. This person will have passion and confidence in our product, as they will be working on a team dedicated to the success of our learners. He / She will proactively communicate with our premium customers through phone, chat, web, and social media channels, and address inbound requests to ensure our learners stay motivated and successful throughout their language learning journey. His / her superior service will create life-long evangelists of Rosetta Stone by going above and beyond learners’ expectations.
A strong predictor of success for the Customer Success Associate is the ability to inspire Rosetta Stone’s customer base, listen and understand the unique needs of every learner, communicate effectively on the phone and through chat and email, and execute strategies that efficiently engage and motivate learners.
Key Accountabilities:
First and foremost: maintain an upbeat and enthusiastic attitude and outgoing personality that inspires our learners and fellow team members.
Prioritize communication with learners based on effectiveness and efficiency (inbound v. outbound, email v. phone v. chat, individual v. group, etc…)
Measure the success of your efforts through monitoring learner metrics, usage milestones, and customer satisfaction ratings.
Refine processes and procedures based on testing and learning from new ideas.
Communicate within the team to understand the holistic view of the Rosetta Stone solution a learner is using and how each individual can best be served.
Manage projects as a stakeholder for the Success team related but not limited to:
Process engineering and improvement
Product knowledge and training needs
Communication plans (customer facing and internal)
Learner metrics analysis & reporting
Customer progress maintenance testing
International success
job Requirements
Skills, Requirements and/or Education:
Excellent written and spoken English communication skills and experience communicating with the “General Public"
Bilingual, preferred
Experience inspiring others to action (sales, leadership, fundraising, public service, charities, etc…)
Comfortable with technology, and quick to learn new technologies/solutions or potential ways to communicate with and contribute to our learners’ success.
Firsthand knowledge of what it takes to learn other languages.
Ability to treat every learner and team member with a positive, respectful attitude in every situation.
Experience in a world class service organization
Rosetta Stone Ltd. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.
Rosetta Stone boasts an industry leading compensation and employee benefits plan to include company wide bonus plan, stock options*, tuition reimbursement, top of the line Medical, Dental and Vision plans as well as a 401K program that is matched dollar for dollar up to 4% with no vesting schedule!
Only positions marked as Full-Time are eligible for benefits
*Not All Positions Eligible
CLICK HERE for more information
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