Contact Center/Help Desk Advisor WORK AT HOME Available In Several Different States

Contact Center/Help Desk Advisor-

Contact Center/Customer Support Career Level :
Entry Level Education : High School or GED Compensation :

Familiar with tethering a mobile device to your computer to watch movies or play games online? Able to sync your music, videos, and photos, while performing that latest software updates? Are you all about apps?

Then we want to speak with you! Kelly Services® is now hiring Contact Center Advisors in the Denver, CO area to work at home for a premier provider of computer hardware/software products. Experience a top- notch customer service environment with all the convenience and benefits of working at home.

In this position you will:


· Handle technical support questions for a very popular computer software system and its partners.


· Utilize P.A.I.R. concept—probe, analyze, isolate, and resolve—as a roadmap for troubleshooting problems and adjusting to the pace and technical level of your customer.


· Diagnose and provide a path for resolving inquiries related to all aspects of the appropriate queue. This includes hardware, software, networking, and interactions with the host computer OS and applications.


· Accurately log all interactions via the customer’s Contact Management System.


· Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.


Work @ Home Schedule Details:


· Need to be able to work a flexible schedule: You may work between 6:00 a.m. and 11:30 p.m. CST, Monday through Friday, and between 8:00 a.m. and 8:30 p.m. CST, Saturday through Sunday, although part time (24 – 38 hours per week)


· Seven days a week, up to eight hours a day


· Full-time status between Christmas and New Year’s Day, during June or July, and as needed


· At this time part time and full time opportunities are available


For this job you must have:


· High school diploma or equivalent


· A proven track record of providing high-quality customer service


· Strong written, verbal, and organizational skills


· User-level knowledge of personal computers, peripheral equipment, cell phones, and popular software applications for some of the more popular technology products


· Experience troubleshooting common system problems, including problems with externally connected devices such as printers, external drives, or portable media players


· Practical experience with printers, PDAs, external hard drives, and input devices, as well as their peripheral connection types: USB, Firewire, and Bluetooth


· Ability to identify and describe the function of major hardware components found in any personal computer as well as a basic understanding of data storage, file systems, and optical media





Cash-in on your passion





The user community you will be serving is fanatical about their computer system and its software applications—which span from simple to complex. If you share that passion for computer technology and products, then this is the job for you! Join our team and work with one of the strongest and most recognized computer brands in the world.





** Qualified candidates will be required to authorize a criminal background screen**





If you are interested in this opportunity please click here


or Call us them at 888.243.4535 with questions.